Frequently asked questions

When does the design work begin on my logo?

Custom logo design work begins as soon as your questionnaire form and payment are received. You can expect to receive the initial concepts within 2 business days after we have received your order.


What if I’m uncertain of how my logo should look?

Don’t worry, just tell us about your business and leave the rest to our professional logo designers. We will offer you design concepts that we feel best match your industry, keeping its professional ideal intact.


How many revisions will you offer for my design?

The amount of revisions depends on the package you’ve chosen. Anywhere from 3 to 8 revisions. If absolutely necessary, we’ll go beyond the stated number as long as it is within reason, because we want you to be 100% satisfied.


How long does it take to deliver the initial concepts?

Once we have received your payment, we deliver the initial concepts within 2 business days.


Will you make changes if I ask you to revise all the concepts?

As a rule, we offer revisions only when you have chosen a concept. However, please be advised, revising all the concepts will incur additional costs.


In what formats will my logo be supplied once a design has been finalized?

Your logo will be supplied in the following formats: Adobe Illustrator, EPS, CMYK TIF (300dpi), RGB JPG (150dpi), GIF (72dpi) and any other format that you want.


Is there any guarantee for the logo design work?

OneTechGirl offers 100% Satisfaction Guarantee. However, if you are not happy with our work, you are entitled to our 100% Money-back Guarantee.


How many concepts do you offer?

The concepts we offer depend on the package you choose. We offer a minimum of 3 logo design concepts and a maximum of 10 logo design concepts. Please visit our Logo Design Packages section for details.


What if I don’t like any of the concepts?

If you do not like any of the concepts (which is highly unlikely), we will offer you fresh design concepts at no additional cost.


I live in a different country Is it possible to get my logo designed from you?

It does not matter where in the world you reside. Just fill up the Order Form along with payment, and we will take it from there.


How will I keep track of the design process?

You will have a team manager who will keep you updated with all the latest developments on your project. The team manager will be your point of contact, responsible for conveying your ideas as well as feedback.


Can you incorporate my ideas into a design?

Absolutely.  Before initiating the design process, we always ask for your ideas by having you fill out our creative questionnaire form. This helps us move in the right direction and come up with designs most appropriate either for you personally, or for your business and industry.


Will it cost extra if I want additional colors for my logo?

Yes. We can offer you your logo in various colors and you may take your pick accordingly.


The Order Form is not working. How do I make payment?

If the Order Form is not working, please send an email to support@OneTechGirl.com. You will guided through the payment process. Our payment method is PayPal.


Do you offer any other services?

We also offer website design, search engine optimization, mobile app design, brand identity and stationary design, for individuals and small businesses, as well as custom brochure design.

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